Shipping Policy

Last Updated: October 13, 2026

Effective Date: October 13, 2026

At Box Printing Hub, we know the timing of packaging deliveries is critical for your business. We're here to help you with any product launch, inventory re-stock, or customer orders you're handling, so we strive to make shipping a clear and convenient process.

This Shipping Policy outlines the processes for production timelines, shipping arrangements, delivery estimates, tracking, and shipping-related issues for orders placed via Box Printing Hub. Placing an order means acceptance and agreement to the following terms.

Order Processing and Production Time

Custom printed packaging is produced based on the chosen requirements; once the details of the order are confirmed, the production process begins.

Customers are required to sign off on the final design proof in writing, confirm the box size, material, quantity, and printing needs, and make the required payment or agreed deposit before production.

Our target production times are:

During busy times (October to December), production may take longer.

Where there is likely to be a long delay, we will try to inform you reasonably. Production time does not include transit time.

Shipping Methods and Delivery Services

Box Printing Hub provides printing solutions to its clients across the USA. Orders will be processed by USPS, UPS, FedEx, or the appropriate freight carrier, depending on your shipping needs and destination.

The shipping options might include standard ground, expedited, express, and freight for larger orders or pallets.

The shipping method depends on package size, package weight, package volume, destination, and delivery time frame requested. Please make sure to communicate any preferred carrier or eligible shipping account before production.

Estimated Delivery Times

Once your order has been produced and is ready for shipping, shipping will occur. Transit times are estimates but do not include production time.

Real transit times are dependent on the carrier, destination, service availability, the weather, holidays, and unforeseen circumstances beyond our control.

Note: Please place an order beforehand if you require boxes for a specific event, product launch, seasonal promotion, or fulfillment date.

Shipping Charges and Freight Costs

Shipping fee is dependent on order specifications. Factors may include:

• Overall weight and size of shipment.

• Number of cartons, packages, or pallets.

• Delivery address and ZIP Code.

• Shipping speed and shipping service chosen.

• Residential and commercial delivery requirements.

• Other freight services including liftgate and/or inside delivery if available.

Shipping charges (if applicable) will be included in your quotation or at checkout. Take the time to read your quotation thoroughly.

Shipment Tracking

After we have dispatched your order, we can give you the information you can get from the carrier, such as the tracking number, tracking link, and estimated date of delivery.

The tracking information can take up to 24 hours to become available after dispatch. Another delay that can occur is in the transfer of the carrier's updates while the shipment is being sent.

When tracking information doesn't update, or your order seems to be delayed, please reach out to our support team with your order number, and we'll be able to review available tracking information.

Shipping Address and Delivery Instructions

It is the responsibility of customers to provide a complete and accurate shipping address when ordering.

Please check the following before ordering:

• Name of the person or company that will receive the order.

• Provide a full street address, including apartment, suite, or unit (if applicable).

• City, State, and ZIP.

• Call the delivery coordinator on the given phone number.

• Business hours, access, or other delivery information.

PO Boxes are not accepted for freight shipments or deliveries that require a business address.

If the address is incorrect or incomplete, it could lead to failed delivery attempts, extra costs, or delays in delivery.

Delivery Inspection and Shipping Problems

Upon receipt, please check your order as soon as possible. If packaging or delivered boxes are damaged, keep shipping materials and take photographs of the damaged pieces and packaging.

If your order comes damaged, if the number of items you receive seems to be wrong, or if your order is late, please reach out to Box Printing Hub as soon as possible.

To aid investigations, please include your order number, a description of the problem, photos as needed, and any carrier tracking information.

This will be discussed and the correct action taken, based on the shipping circumstances and in line with our shipping policies.

Split Shipments and Large Orders

An order can be sent to the customer in multiple shipments depending on production needs, order size, packaging availability, or delivery arrangements.

In the event of a separate delivery, it is possible for the quantities and delivery dates to be different for individual deliveries. If applicable, we will provide pertinent dispatch or tracking information.

International Shipping

Box Printing Hub's main goal is serving customers in the United States. International shipping is also possible for selected destinations on request.

For orders outside the U.S., please call us before ordering to ensure delivery to your destination, shipping charges, and delivery time.

International shipments may further require extra documentation and could be subject to import duties, taxes, or other costs in the destination country and/or customs inspections. Import charges, if applicable, are the responsibility of the recipient, unless expressly agreed otherwise in writing.

Order Change and Order Cancellation

Please change your shipping address, order method, and/or order specifications as early as possible if necessary.

Changes that are requested before production may be more easily accommodated, but are still subject to approval and may impact pricing or delivery timing. Changes and cancellations may be subject to some restrictions after production has begun, due to materials, printing and manufacturing work that has been undertaken.

Once an order has been shipped, it can in general not be cancelled or modified via the original ordering process.

All deposits, production costs, eligibility for cancellation and the refund (if applicable) will be processed in accordance with our Refund & Return Policy and as outlined in the terms of your order.

Contact Box Printing Hub

For any questions regarding shipping rates, production timelines, tracking, or delivery, reach out to our team.

Company: Box Printing Hub

Address: 5900 BALCONES DRIVE

29115 AUSTIN, TX, USA 78731

Phone: (646)-718-9698

Email: Support@boxprintinghub.com

Business Hours: Monday to Friday 9 AM to 6 PM

We do aim to respond to enquiries within 2 hours. The time taken to respond to an inquiry may vary depending on the volume of inquiries received and the information necessary to research your request.

Please use your order number and a short description of your question to get assistance quicker.

Looking for an extra special box for your next order? Request a quotation for custom packaging and an estimated shipping date from Box Printing Hub.