Return and Refund Policy

Box Printing Hub ensures all custom packaging orders adhere to the specifications and artwork agreed upon by the customer. Since our products are created to order, we will not accept returns for a change of mind or a customer-approved design mistake.

If your order is damaged, defective, or incorrectly made due to our mistake, we will investigate your claim and take appropriate action.

Custom Orders and Return Eligibility

Custom-printed boxes are boxes that are produced specifically for the customer. All returns are normally subject to the condition that the product is defective, damaged, or not consistent with the order specifications as confirmed.

Digital proofs must be reviewed and approved by customers before production. A free reprint or refund is usually not available when the artwork submitted by the customer or approved in a proof is incorrect.

Free Reprint for Verified Produced Errors

If we determine that there is a production error, we will send you a free reprint or some other similar remedy.

Possible issues that can be considered:

• Any printing faults resulting from our manufacture.

• Made an error in the dimensions or in the materials used in the boxes.

• Flow defects that impact the product's intended use.

• Small quantities verified using our quality review.

• Shipping damage supported by proper evidence.

Approved reprints or replacement quantities will be made without any extra cost. The proposed resolution and expected amount of time will be communicated with the customer.

Reporting Period for Quality Claims

Damaged, defective, and incorrectly made orders must be reported by customers within 5 business days of delivery.

Claims should feature the order number, description of the claim, and, if applicable, clear photographs and/or videos of the products and packaging that are affected.

We welcome complaints so we will investigate them. This reporting period does not limit any rights and remedies that can’t be legally restricted under applicable law.  

Quality Review Process

Each claim is assessed on the basis of the approved order specifications, production information and evidence submitted.

Our review will identify the problem, whether it is because of a manufacturing problem, shipping damage, customer artwork, or information approved before manufacture.

After review, the customer will be notified of any findings and/or resolution. This can include reprint/deal, replacement, refund, or any other suitable redress.

Refund Eligibility

Custom packaging cannot be refunded once production has begun as it is made to order.

When considered for a refund, it may be decided when:

• Production has not started, and cancellation is approved.

• If the problem is verified, then the applicable order terms or law will grant you a refund.

• Another refund circumstance is approved by Box Printing Hub.

If a refund is approved, it will be issued through the same payment method used, if possible. The time it takes to process the payment can be subject to the payment provider or financial institution.

No provision in this policy is intended to preclude any refunds or other remedies mandated by law.

Order Cancellation

Order cancellation requests must be submitted before the beginning of production. After production, it is normally not possible to cancel the order as materials and manufacturing resources are usually already fixed.

Deposits and any applicable cancellation charges will be handled according to the agreed law.

If you want to cancel an order, please do so as soon as possible.

Artwork Approval and Customer Responsibility

The final digital proofs should be carefully viewed by the customer before approving production, including:

• Spelling, grammar and printed text.

• Colors, images and layout.

• Box size and structure requirements.

• Dielines, cut lines and barcode positioning (if applicable).

Box Printing Hub will usually not be liable for any errors existing in the approved artwork.

Some color variations between digital proofs and the actual printed products could be due to screen setting, print process, ink, and printing materials. Variations within the agreed production tolerances do not automatically entitle to a refund or reprint if they are minor.

Shipping Damage and Evidence Requirements

Please notify us immediately if your item is received damaged in transit and keep the damaged products and packaging until the claim is considered.

To aid in our evaluation of the problem, please send:

• Your order number.

• Photos of exterior cartons containing the items.

• Inside photos of the boxes.

• Clear images of the damaged boxes.

• A brief description of the damage.

We will review the information and let you know what the next steps are based on our shipping procedures and policies.

Please check our Shipping Policy for more details.

How to Submit a Claim?

If you have any quality concerns, ask for a reprint, or if you need a refund, please contact Box Printing Hub at the following information. If you are interested in a change, please include your order number and supporting evidence with your change request so our team can look it over.

Contact Box Printing Hub

Company: Boxes Printing Hub

Address: 5900 BALCONES DRIVE, 29115 AUSTIN, TX, USA 78731

Phone: (646)-718-9698

Email: Support@boxprintinghub.com

Office Hours: Monday-Friday, 9 am to 6 pm

Our team will examine your inquiry and let you know what options are available for your order and the circumstances of your claim.

Box Printing Hub's goal is to fairly address any legitimate packaging concerns and ensure that the products we deliver to our customers are designed to align with their confirmed specifications.