Privacy Policy

At Box Printing Hub, we respect your privacy and understand the importance of protecting your personal information and business assets. From requesting a quote to ordering custom packaging, uploading artwork to getting in touch with our team, we aim to treat your information responsibly.

The purpose of this Privacy Policy is to inform you of the information we collect, how it is used, our security measures, when it may be shared, and what choices you have regarding your information as you use Box Printing Hub or our services.

You agree to read the Privacy Policy below when entering our web pages or providing information via our site.

Information We Collect

Information we collect will vary based upon your use of our website and services.

Information You Provide

We may obtain the following information when you request a quotation, place an order or contact us:

• Your name, email address and phone number.

• Business/company name and contact information.

• Billing and shipping addresses.

• Packaging specifications: box style, size, quantity, material and preference of box finishing.

• Artwork files, logos, design proofs, dielines and production instructions.

• Data in messages, feedback or customer support requests.

• Details of the relevant transactions that are given at the time of ordering.

The payment information is processed by the respective provider of the payment service. The payment information we are provided with or hold will vary based on the payment method and provider that we are using.

Information Collected Automatically

As you navigate our site, some technical data is automatically tracked, such as your internet protocol address, type of browser, information regarding your device, pages you have visited, approximate activity on our site, sources from which you are referred, and cookie identifiers (if used).

This information is used to understand how the website is performing, to detect any technical problems, and to enhance your experience while surfing.

How We Use Your Information

Information collected is used for proper business and operational needs such as:

• Creating quotations and answering packaging questions.

• Knowing your requirements and creating design proofs.

• Coordinating and executing orders, and custom packaging production.

• Organizing shipping, delivery, and order communications.

• Providing customer support and resolving concerns.

• Ensuring your website functions, is secure, and performs well.

• Identifying fraudulent behavior and aiding in the prevention of fraud.

• Keeping proper business, financial, and tax records.

• Sending promotional emails only where permitted by law and as per your preferences.

We will only use your information for the purpose consistent with this policy or as otherwise permitted and/or required by applicable law.

Customer Artwork and Business Confidentiality

We understand that in custom packaging projects there may be extremely valuable brand assets, unpublished product concepts, brand original designs, and confidential business information.

Box Printing Hub considers artwork, logos, dielines, and project specifications that are submitted by the customer as confidential materials.

These are files used for the necessary purpose of reviewing your needs, preparing quotations, creating proofs, manufacturing your packaging, and, of course, to satisfy your order. Access is restricted to those who need the information in order to fulfill their duty.

Customer art is not for sale or marketing use in any public portfolio, display, exhibition, catalogue, or any other unrelated commercial use without prior written permission.

Ownership of artwork: The owner of the intellectual property rights in the artwork and materials you submit will remain with you. The submission of files does not confer ownership of the file(s) to Box Printing Hub. You permit us to use those materials only as reasonably necessary to provide the services you are requesting, unless a separate written agreement is made.

Non-disclosure agreements: If your project needs further confidentiality requirements, please ask for a reasonable Non-Disclosure Agreement (NDA) before sharing sensitive files. Other duties will be based on the agreement signed by the parties concerned.

Please ensure that you have the right or permission to submit any artwork, logos, pictures, or other materials that you give us.

When We Share Information

There are no potential third-party sales or rent of personal information. Only information that is relevant to the purpose of running the business, legal compliance, or as otherwise specified in this policy will be shared.

These parties could be:

Shippers and logistics providers: To arrange for shipment and give shipment updates.

Payment service providers: To help authorise and process payments.

Production partners & fulfillment partners: Where applicable, to assist with authorized production & order fulfillment.

Website hosting and technology providers: To support website functionality, security and technical operations.

Owners, administrators or analytics and communication providers: In order to know how a site is performing and to help with customer communication.

Professional advisers or legal authorities: As necessary to fulfil a legal requirement, for dispute resolution, to prevent fraud or for the protection of our rights.

We intend to disseminate only the information that is reasonably required for the intended purpose. Where necessary, we take appropriate measures to ensure that information is provided to service providers under appropriate contractual and privacy-protecting arrangements.

We will not permit service providers to use your confidential artwork for any marketing purposes that are not related to the service.

Cookies and Tracking Technologies

We use cookies and other technologies on our website for the following purposes: to support the essential functions of the website, to remember user preferences, to understand the activity of visitors to the website, and to improve its performance.

Depending on the technologies enabled on our website, cookies may be used to:

• Maintain the proper operation of web features.

• Remember selected preferences.

• Track website usage and page performance.

• Gain insight into visitor behavior with content.

• Assist with appropriate marketing efforts.

Cookies can be controlled or rejected by adjusting your browser preferences. Certain cookies may have to be disabled for certain features to function on some websites. We will (where legally required) ask for consent before using non-essential cookies and/or tracking technologies.

How We Protect Your Information

We implement reasonable technical, organizational and administrative measures to ensure that personal information and customer project files are not accessed by unauthorised persons, disclosed, altered, lost or misused.

Information access is limited based on business requirements, and we aim to work with providers that have proper security protocols.

However, no Website, electronic transmission, or data storage system can be guaranteed to be completely secure. We make no guarantees, however, for complete security, but we do take reasonable precautions to minimize potential security risks.

In case of a security incident, we will proceed according to the applicable law.

How Long We Retain Information

We keep our personal information for as long as reasonably required to serve our purposes, including order processing, service to order, dispute resolution, and legal or accounting requirements.

The length of time for the storage of quotation records, order details, and production files depends on their purpose and any contractual or legal requirements.

We will take reasonable steps to remove information from our systems when it is no longer needed.

If you are concerned about keeping the artwork and/or design files confidential at the end of your project, you can reach out to us to discuss this.

Your Privacy Rights and Choices

If you are in a particular location and the laws applicable to you, you may have rights over your personal information. These can be:

• Access some personal data that we have on you.

• Ask us to correct inaccurate or incomplete information.

• Request to have personal information deleted (except for legal purposes).

• Challenge or ask for limitations on some types of processing.

• Withdraw consent in relation to processing that relies on your consent.

• Unsubscribe from promotional e-mails.

• Apply applicable rights of access to targeted advertising/disclosure of data.

If you wish to assert an applicable privacy right, please reach out to us through the details at the end of this policy. You may need to provide identification to us before we can respond.

Requests will be reviewed and responded to in accordance with the laws which apply to your circumstances. Certain information may be required to be kept to process orders, comply with legal requirements or to resolve disputes.

Third-Party Websites and Services

The information contained on our website may include links to other websites or the use of third-party services for payment, shipping, communication or other business operations.

The third parties may have their own privacy policies and practices. Box Printing Hub does not have the authority to control the privacy practices of independent sites; we recommend that you check the privacy practices of the respective site before submitting any personal information.

Our inclusion of an external link does not necessarily mean that we endorse every privacy or security practice of that website.

Children's Privacy

We are not responsible for and will not accept any liability for the use of our website or custom packaging services by children under 13 years of age.

No personal information is collected directly from children under 13, and we do not knowingly collect personal information from them. Where we become aware that such information has been collected without a proper legal basis or necessary consent, we will take reasonable steps to rectify the situation.

If parents/legal guardians feel a child has provided personal information to us, please contact our team for assistance.

International Data Processing

Box Printing Hub provides services to customers in the USA and may use service providers in different countries. Consequently, information could be processed or stored in a country other than the country of collection.

Where relevant, reasonable steps are taken to ensure the transfer of personal data abroad to fulfil the data protection law requirements and proper safeguards.

Amendments to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time, to adapt our services to our business operations, changes in our website or service providers, or as required by law.

If changes occur, the “Last Updated” date at the top of this page will be updated. If any of our operations are subject to legal notice requirements, we will give notice or seek consent for material changes.

Please check this page regularly to keep up-to-date on our handling of your information.

Contact Box Printing Hub

If you have any questions concerning this Privacy Policy, your personal information, or how we handle personal artwork and project files, please reach out to us via our website's Contact Us page.

Website: https://boxprintinghub.com/

Include sufficient information to convey your request. Avoid attaching payment card information or other very sensitive data in an unsecured message.

Your inquiry will be considered, and a response will be sent within a reasonable timeframe (as defined by applicable law).